It is a bit of a drive so we gave our self a little bit of time to allow for possible traffic. We have been talking about going here for a while and finally made a reservation for 6:30 PM Saturday, August 7. At this point Dutch’s Hamburgers is a one-hit-wonder on my list of places to eat. Don’t get me wrong the food was really good I rather have excellent customer service and strong management that makes a business strong. I’m not petty about the money or the gift card amount, but as a customer I deserved an apology and the option for the team to say they made a mistake and hope, as a customer, I would give them another chance to make things right. As I did he walks off to my guess find the owner or manager, goes to another cash register then hands me a Dutch’s Hamburger brand gift card and said, “Here you go.” Mind you I checked the gift card to discover a balance of $8.00. I brought my receipt and conflict to the attention of another employee who tried to condemn I was wrong because I was looking at the “Google Reviews” and go back to the restaurant’s website. He strongly condemned me for being wrong and told me the owner just updated the website “VERY recently.” I brushed it off and pulled up the schedule again with Google Review in another tab to prepare to write a bad review. As I’m ready for pick-up I met a cashier - who was eating his burger while on the job (as to my knowledge restaurant workers are not to eat around their customers? But what am I supposed to know) - he confirms the total was $40.05, and I confronted him about the price when the burger on the website menu was $11.95. I called the restaurant to put in the order and learned the total was $40.05 (at the time I thought I heard wrong). I viewed the menu and decided to purchase two orders of the Lineman burger with fries. Tonight I finally decided to give this burger joint a try after living five years in Fort Worth. I am giving Dutch’s Hamburgers a 2/5 star rating for their poor management and customer service.
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